Quality Guarantee
Written by Wellsee Solar Friday, 27 November 2009 09:57
All of WELLSEE products are warranted to be free from defects in material and workmanship for a period of two (2) years from the date of shipment to the original end user.
WELLSEE will at its option, repair or replace any such defective products.
CLAIM PROCEDURE
1,Before requesting warranty service, check the Operator’s Manual to be certain that there is a fault with the product.
2, Contact WELLSEE sales to make sure it is not damaged by wrong operation. Also you can get a technical support here.
Contact name: Raina
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Tel:0086-27-86826688-8009
Mobile: 008613971182293
MSN: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Skype: rainaxiaowellsee
3, Return the defective product to us with shipping charges prepaid. Provide proof of date and place of purchase.
4, To obtain service under this warranty, the returned products must include the
model and detailed reason for the failure, the panel type, array size, type of batteries and system loads. This information is critical to a rapid disposition of your warranty claim.
5, WELLSEE will pay the return shipping charges if the repairs are covered by the warranty.
WARRANTY EXCLUSIONS AND LIMITATIONS
This warranty does not apply under the following conditions:
1, Damage by accident, negligence, abuse or improper use.
2, PV or load currents exceeding the ratings of the product.
3, Unauthorized product modification or attempted repair
4, Damage occurring during shipment
5, Damage results from acts of nature such as lightning and weather extremes
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High quality always be pursued,every single product is guaranteed .
Aim
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Clients' satisfactions is our finally aim.
Certifications
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WELLSEE PV products all have CE, IEC, and ROSH certification.
Quality Control
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Perfect quality control system, canonical produce program and strict inspection system .Insure every performance of products are reach quality standard.
Guarantee
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Great quality service, failed product return, after service, insure every client has no worries
Claim
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Deal with clients 'claims carefully,make sure clients are satisfied.
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